A Tale of Two Housings

We bought a couple of years ago a nice KitchenAid 5.5 Quart Mixer.  Nice and heavy duty.  With an all metal gear train.  Of course we didn't know it was all connected with a PLASTIC transmission housing.  Needless to say, the housing let go.  So we called KitchenAid and since it was out of warranty,  they would not help.  Just call a service center.  Of course there ain't one in Kentucky.  And to ship a heavy mixer would be expensive.  They would not even give us the part number.  Call the service center and pay!!!

So an involved internet search yielded the part number:  8211779

And a close up of the crack:

Anyway,  a call to The Mendingshed yielded the fact that the housing for the 6 quart model will fit the 5.5 quart model.  And it is METAL. Part Number : 8212396 The plastic one is no longer recommended.

And all back together:

A hint from one of the pages,  if there are no metal shavings,  just reuse the grease from the old housing instead of having to buy enough to do 5 units.

KitchenAid,  are you listening,  fix this problem!!!!

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3 Responses to A Tale of Two Housings

  1. Laurie says:

    Perhaps KitchenAid needs to issue an engineer with every unit as well, to make sense of all of those bits when it stops working.

  2. jaypo says:

    You a smarty-pants. Good job.

  3. Lord Kalvan says:

    I think that might throw off their business model significantly.

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